| CL. RICK is aware of her special responsibility in terms of food law towards the consumer and ensures the compliance of the
sanitary standards established in a hygiene management system which is voluntarily integrated in her quality management system. The primary use of raw materials from provisioning sources which commit themselves to a lasting forest cultivation and the compost ability of our products to almost 100 % substantiates our active environmental responsibility. Further we realise the requirements and expectations of our customers by a quick, flexible and reliable processing of the orders. Goal is to settle professionally the complete chain of services, from ordering to production up to the delivery on schedule for our customers.
Your satisfaction is our standard
The satisfaction of our customers and the international success accompanying it is our main objective. Together with our partners we commit ourselves to it to guarantee a continuous improvement of all company processes. All collaborators are doing their best to improve permanently the quality management system basing on the internal and external requirements.
Customer's satisfaction demands from us a permanent persecution of our quality targets:
- Continuous improvement of the production process,
- Continuous monitoring, securing and improvement of the product quality,
- Cleanness and hygiene at all production steps,
- Lasting confidence and satisfaction of our customers.
The quality targets are assessed on the basis of several performance indicators. Quality objectives and performance indicators are tested regularly concerning their expressiveness about the further development of the management system.
On the base of our quality policy our management and all persons responsible for the departments commit themselves to the realisation and the fulfilment of the quality objectives mentioned before by a
- Continuous promotion of the quality consciousness of all collaborators where necessary training of the collaborators is also included as part of the objective determination,
- Application and regular control of the effectiveness of the QM-system
- Co-operation at the further development of the QM-system.
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